Thank you for choosing to purchase digital goods from Greasy Solutions. As these are digital products, we do not typically offer refunds after the purchase has been made. Please read the following policy regarding refunds for digital goods:
Nature of Digital Goods: Our digital goods include online game add-ons/software, which are delivered electronically or accessed/downloaded immediately upon purchase.
No Refund Policy: Due to the nature of our digital goods, all purchases are final and non-refundable. Once the purchase is made and the digital product is delivered or accessed, we cannot accept returns, provide refunds, or cancel the transaction.
Exceptions: In certain exceptional circumstances, such as if there was a technical issue or error on our part that prevents you from accessing or using the digital goods as intended, we may consider a refund. Any such requests will be reviewed on a case-by-case basis.
Contact Us: If you encounter any issues with your digital purchase, please contact our customer support team via Discord Server's Ticket System within a reasonable timeframe, providing details of the problem. We'll do our best to assist you and resolve the issue promptly.
No Transfer of Responsibility: It's important to note that once the digital goods are delivered or accessed, the responsibility for their usage, compatibility, and any associated risks lies with the purchaser.
By completing the purchase of our digital goods, you acknowledge and agree to this no refund policy.
Please ensure that you review the product descriptions, specifications, and compatibility requirements before making a purchase.
Thank you for your understanding and cooperation.
Greasy Solutions